Questions
Can’t find your question? Ask us on WhatsApp.
Ordering
How does ordering work?
Pick a lamp, size and linen on the lamp page and tap Order on WhatsApp. It opens a message with your choice. We check price and availability. Then you pay a 50% deposit by bank transfer or QRIS, and we make your lamp.
When do I pay?
A 50% deposit by bank transfer or QRIS confirms your order. You pay the rest when you receive it in Bali, or before we ship it to other cities.
Is there a discount for several lamps?
Yes. Order 3 or more lamps and get 10% off. For bigger orders, shops and projects, message us on WhatsApp and we’ll sort it out together.
Can I change my mind?
Before you pay the deposit, yes, no problem. After that, see returns.
Can I get a custom size?
Yes. Pendants can be bigger or smaller than our listed sizes: up to 100 cm wide for the round Lunera, a bit less for the other shapes. Custom sizes are made to order. Tell us the diameter and we’ll confirm the price and date before you pay. See also trade and bespoke.
Can I see the linen first?
Yes. Ask for swatches and we’ll send them to you.
Delivery
How long does it take?
It depends on the lamp and where you live, so we don’t give a number here. We confirm the delivery date before you pay.
Where do you deliver?
Across Indonesia, by courier. Send us your address on WhatsApp and we’ll confirm the delivery before you pay.
What does delivery cost?
Free in Bali for orders from . Below that, and for other cities in Indonesia, we tell you the courier cost before you pay.
Do you ship outside Indonesia?
Not through this site yet. If you live abroad, message us on WhatsApp and we’ll see what we can do.
How is it packed?
In a sturdy box that fits the lamp, so it doesn’t get crushed on the way.
Fitting and bulbs
Does a pendant come with a cord?
Pendants are sold as shades only. You can add our ceiling kit: a 10 cm ceiling rose in black or white, an E27 holder, jute or nylon cable (1 or 2 m), and two clips that keep the bulb in the middle. Or use any standard E27 pendant cord set. Either way, an electrician connects it to the ceiling.
Who installs it?
Use a licensed electrician for anything connected to the ceiling. It only takes them a few minutes.
Which bulb should I use?
LED only, warm white (2700K), up to 10W. A frosted bulb gives the softest glow. Never use halogen or incandescent bulbs inside a linen shade.
How bright is it?
Soft. Linen spreads the light. Bone is bright enough over a dining table. Natural is warmer and dimmer. Mocha and Terracotta are darker. For reading or cooking, add another light.
Care
How do I clean it?
Dust it with a soft brush or a vacuum on low. Wipe marks with a barely damp cloth. Don’t wash or soak it.
Can it go in a bathroom or outdoors?
Keep it away from steam and rain. A covered, airy terrace is fine. A shower room is not.
Returns
Can I return it?
We don’t accept returns if you just change your mind. If it arrives damaged, faulty or not as agreed, send us photos and we’ll repair it, replace it or refund you.